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Can You Ship To My country? 
topb2c can ship single item samples or large orders to *WORLDWIDE*. 
Please note, it's your own responsibility to find out about the import tax situation in your own country.
Here below is a list of countries that we currently ship to. 
Macau, Taiwan, Mongolia, North Korea, Korea, India, Pakistan, Kingdom of Bhutan, Nepal, SriLanka, Bangladesh, Maldives
Vietnam, Laos, Kampuchea(Cambodia), Thailand, Burma, Malaysia, Singapore, Indonesia, Brunei, Democratic Republic of Timor-Leste
Israel, Jordan, The United Arab Emirates, Oman, Bahrain, Qatar, Kuwait, SaudiArabia, Turkey, South Africa, Belarus, Latvia
Estonia, Lithuania, Russia, Ukraine, Poland, Romania, Czech Republic, Hungary, Austria, Switzerland, Slovakia, Slovenia, Greece, 
Portugal, Hrvatska, Malta, Gibraltar, Monaco, Andorra, Luxembourg, Ireland, Netherlands, Belgium, France, Germany, United Kiongdom
Italy, Spain, Sweden, Denmark, Norway, Finland, Iceland, Argentina, Guyana, Colombia, Brazil, Peru, Chile, Uruguay, Venezuela,
Paraguay, Mexico, Puerto Rico, United States of America, Canada, Panama, EISalvador, Honduras, Guatemala, CostaRica,
Trinidad and Tobago, New Zealand, Papua New Cuinea, Fiji, New Caledonia, Guam, Solomon Is, Australia, Kazakstan

Can You Show Me How You Calculate Shipping?

The shipping rates can be previewed inside the topb2c online shop system. On the products page, you just need to click on the "Estimate Shipping Costs", and then choose the country you want to ship to. Shipping fee are estimated automatically by our system.

How does topb2c ship my order to me?   lanoo currently ships orders via carriers who offer international shipping services at a competitive price, such as EMS, DHL, UPS and TNT. You are able to choose the shipping carrier when you check out your order. You can also check the detailed shipping information after clicking the “Add to Cart” button on each item page.

Customers are aware of the following policies for affairs related to shipping address.

The address is changeable whenever in prior to the processing of international shipment

Please contact the courier in the event of customer who intends to change shipping address when package is in international shipment. Customer shall cover the fee for package reroute when proceeding domestic shipment in the receiver’s country.


Can I quote the shipping fee? 
The shipping fee is determined by your shipping method and region. On each item page, we have a Shipping Method button. Simply click it; there will be a pop-up window for you to choose your region and calculate the shipping fee.

The order processing information and estimated delivery time will be displayed there for your reference.

How long will It take to ship the order to me?

Please kindly note that shipping time is determined by the specified items/categories that you have purchased as well as the shipping method for your package.
 
The entire time frame for order delivery is divided into two aspects: 

Processing time: It is includes order verification, tailoring, quality check and packing.

Shipping Time: Mostly refers to the period for items shipped from our warehouse to the destination.

Processing time for each category is listed in the corresponding item page where you can easily located for.

Please note that topb2c processing time may vary by the occurrence of hot season sale, holidays and force majeure. The related information will be noticed in an email or site’s illumination manner. 

Your order will be dispatched from our warehouse after the finishing of packing, the shipping courier will be applied based on which you have selected while you were proceeding to order placement.

Please check below shipping methods available, and it may instruct you on determine which is a time saver.

Standard shipment: 8-15 days
Expedited shipment: 3-5 days 

Email for package shipment with the detailed tracking information will be sent to your mailbox for account registration. You may also login your topb2c account and find the related information by checking your order archive.

How can I track my shipping status?

Once the order is shipped, a tracking number will be sent to you automatically. You will also be noticed of detail tracking information by login your topb2c account and find the corresponding order to track the shipment.

Please do not hesitate to contact our customer service center for the latest update on your order status. We are more than happy to further assist you.

The following URLs are for how to track your order with different couriers:

For EMS:
http://www.ems.com.cn/english-main.jsp

For Fedex:
http://www.fedex.com/us/track/

For UPS:
http://www.ups.com/content/cn/en/index.jsx

For DHL:
http://track.dhl-usa.com/TrackByNbr.asp?nav=TrackBynumber

For TNT:
http://www.tnt.com/express/en_gb/site/home.html

If my package was lost, what would you do?

Please understand that topb2c is unable to control the international shipment but to contact the courier for checking shipping status in different period.

For customer hasn’t received the package after 10 days of dispatching from topb2c sorting center. It is acceptable for customer offer shipping claim via here for further checking on the shipment with the following criteria:

1. Order #

2. Item #

3. Tacking #

4. Request: refund or return

5. The answer to the following questions are required:

A. If you have checked the package all around the house?

B. If you inquired your relatives or neighbor for package receiving?

C. If you ever contacted the shipping carrier?

D. If the package been detained by the customs?

topb2c will offer reshipping service in the event of miss and wrongly shipping of accessories, a full refund on the item fare is offered in the event of stock of accessories are unavailable for reshipping.

 

We accept the following methods of payment for your ordering in topb2c.com online.

Credit Card (VISA, MasterCard, American Express, JCB, Diners Club, Maestro & Laser Card )

PayPal

Western Union

Wire Transfer


Paying by Credit Card

Paying by credit card is safe, easy and convenient at topb2c.com. We currently accept the following forms of card type:
VISA
MasterCard
American Express
Japanese Credit Bank (JCB)
Diners Club
Maestro
Laser Card

topb2c.com does not store or review your credit card information. As such, should any issues arise regarding your credit card transaction, please contact RBS WorldPay or your credit card company for assistance. topb2c.com cannot accept any responsibility for any credit card payment issues.

Credit Card Exceptions

We currently accept credit card payments worldwide.

Paying with PayPal

1. With PayPal, you can send payment quickly and securely online.

2. Through PayPal, you can pay with credit card, debit card, or bank account balance.

3. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment.

Advantages with using PayPal:

Payment is traceable. You can trace the status of your payment using your PayPal account.

Payment does not require you to use your credit card online (you can transfer directly from your bank account). topb2c.com doesn't see your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.

Paying with Western Union:

Please check the following key information about how to pay with Western Union in topb2c.com.

Beneficiary: ShaoHui Xu
First Name: ShaoHui
Last Name: Xu
Country: CHINA
Address: Yin He Wan Dian Nao Cheng, Building 2, Room 802,ChangZhou ,JiangSuChina

After your payment, please notice us detailed payment info by following tips and send to our customer service center via here

Order Number
Western Union Control Number (MTCN)
Order Amount
Sender’s first and last name
Sender’s address, state and country
Sender’s phone number


Paying with Wire Transfer:

If your order will be paid by wire transfer, please check with the following tips and knowhow:

Account Name: BTOC(HK)CO., LIMITED
Account No.: 801-224106-838
Beneficiary Bank: HSBC Hong Kong
Bank Address: 1 Queen's Road Centralm Hong Kong
Swift Code: HSBCHKHHHKH

You may also refer to the following definition on how the information is required.
Bank Account- the account of the bank that the recipient is using
Bank code – used uniquely by banks internally for location of their branches
Beneficiary- the name of the recipient (name of the person or business)

Bank name – the name of the bank that the recipient is using
Bank Address-the address and location of the bank that the recipient is using
SWIFT (only required for international payments) – this stands for ‘Society for Worldwide Interbank Financial Telecommunication’ and is generally made up of the first four letters of the bank name, the two letter abbreviation of the country name and several unique numbers.



www.topb2c.com   BTOC(HK) Co,Limited.