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Cancellation

To cancel your order, please contact us at 86-519-8166-1633 from Monday - Friday (8:30am - 4:00pm PST) for further assistance. Please note on special order items: If your order is processed, request for cancellation may not be guaranteed. We do NOT accept cancellation via email or messages (due to the response time required and possibility of mis-commmunication). Cancellation of an order must be confirmed and verified by calling us directly at 86-519-8166-1633. A cancellation fee of 20% may be imposed for any special order items.

Return policy

Non-Returnable Items
On sale items, items $12.99 and less.

NOTE: All non-returnable items are final sale and by no means can be returned or exchanged. If customer force to return those items, to service customer better, we love to have them back but 50% restocking fee will be applied to cover our basic cost since those items will never be resold.

Return Requirements
* Any item that you would like to return or exchange must be sent back within 30 days of receipt.
* Items must not be worn or washed.
* If there are any signs of wear, makeup, perfume, or deodorant marks, we will ship the package back and you may be subjected to additional shipping costs.
* Items must be in its original packaging if returned. Example: please place shoes in the original box and place that shoe box in another box for shipment.
Return Fees

* We are not responsible for the shipping and return shipping cost if applicable.
* Store credit or refund will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages.
* On orders with promotional free shipping or discounted shipping, shipping fees on our expense will be deducted from store credit or refund.
* Return orders may be subjected to a restocking fee.
NOTE: On orders that use a large promotional code, i.e. 50% off discount code, refunds will be issued only in the form of store credit.

Return Shipping Labels
* Items caused by manufacture defect, i.e. broken zipper or broken heel, OR
* Items that were shipped incorrectly, i.e. you ordered a size 8, but received a size 7.
We will take full responsibility for these mistakes and offer a return shipping label for these items.

NOTE: On sale items are sold as is and cannot be returned or exchanged.

Refused or Undeliverable Packages
* We do not take responsibility for any returned packages with a failed delivery, i.e., multiple delivery attempts, insufficient address information, or package refusal.
* We are not responsible for the shipping and return shipping cost if applicable.
* Store credit or refund will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages.
* Packages refused by customers may be submitted to additional shipping cost charges by the postal carrier.

NOTE: Keep record of all return tracking numbers, in case of a failure to return to us. It is your responsibility to make sure your return items are delivered to us.

Return Procedure

If you would like to return/exchange any items, you must request a Return Merchant Authorization (RMA) number first.

How to request a Return Merchant Authorization (RMA) number:

Before returning the package back to us for any reason, please request for a Return Merchandise Authorization (RMA) number by calling our customer service line at 86-519-8166-1633 from Monday - Friday (8:30am - 4:00pm PST). You may also email us to request for your RMA number by sending us with your return inquiry to support@topb2c.com. When you have received your RMA number & Our return address , please write the number visibly on the outside of the shipping package. Any packages without a RMA # will be refused.

NOTE: Please write legibly and clear on the return form or any paper. For better service, please include the Order # and customer contact information inside the return package, and details on the necessary actions you would like to be done for the return.